FAQS
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Ensuring our customers have an unforgettable experience is our top priority. From the time you contact us until the time we bid you farewell, everything is taken care of, and everything is considered. See the below FAQs about our lodge, the fishing, and getting here. If you don’t see your question below, please do not hesitate to contact us.
General FAQs
What is included?
What is not included?
Once you are here, we have everything taken care of. There are a few extras that are not included in your stay.
- Airfare & Travel
- Food, snacks, and beverages (alcohol ok)
- Apparel (hats, sunglasses, etc.)
- Fishing Licenses
- Gratuities
Can I come alone?
Of course! If you’re a single angler, you will have the guide and/or boat to yourself. You can rent rooms by yourself with our lodging partners as well.
Is this suitable for kids?
Does your kid enjoy no internet and playing outside? If so, then it’s perfect for kids! James is a family man and loves hosting kids on the water. We recommend a minimum age of 7 and up, and they must be accompanied by a parent. We recommend our half-day trips for the kiddos.
What if there is an emergency?
Our entire team is first aid and CPR-certified. We always have first-aid kits in the boat and in our packs on backcountry trips. We’re always within cell service on the San Juan River, and our high-country trips are on private property with easy access to amenities.
Do you require a deposit?
Yes! We require a 50% deposit to reserve your trip. Your deposit is fully refundable if you cancel 30 days or more prior to your trip. You must cancel your reservation 14 days prior to your arrival date to avoid being charged in full. In the event that the river is unfishable due to high flows, we will reschedule and we will apply your deposit to your next trip.
When is the final payment due?
The balance is due 2 days (48 hours) before the trip, online or via card reader day of the trip. If you cancel within 14 days of your trip date, you will be charged the remaining balance of your trip.
Do we need to tip?
Gratuities are not required but are customary and greatly appreciated by your guides.
What if we need to cancel?
We get it, things come up. If you need to cancel your trip, contact us ASAP to go over your options. You must cancel your reservation 14 days prior to your arrival date to avoid being charged in full. Refunds and rescheduling of your trip are accommodated at our discretion.
What if we need to reschedule?
We get it, things come up. If you need to reschedule your trip, contact us ASAP to go over your options. Rescheduling of your trip is accommodated at our discretion.
In the event that the river is unfishable due to high flows, we will reschedule and we will apply your deposit to your next trip.
Can we bring our dog(s)?
We love dogs, but we do not allow them on our trips.
Fishing FAQs
Do we need a fishing license?
Yes! You will need a New Mexico fishing license for your trip with us. Children 11 and under do not need a license.
What species can we catch?
Depending on the trip, you’ll catch brown trout, rainbow trout, brook trout, and cutthroat trout.
How many fish will we catch?
While we cannot guarantee you’ll catch a certain number of fish, we 100% guarantee that our guides will work as hard as possible to get you on fish. We pride ourselves on a hard-working team of excellent teachers and patient instructors.
Can we keep the fish?
Our fish are our business partners. About Trout is a catch-and-release operation.
What gear do you provide?
We provide all terminal tackle, rods, reels, lines, tippets, and flies. We’ve got you covered using only the best equipment.
The only gear we do not provide is waders and boots. If you do not have a set, we have them available for rent.
Can we bring our own gear?
Of course! We know that fly anglers have their favorite setup, and we welcome you to bring it. Be sure to check with your airlines to ensure you’re adhering to all travel regulations.
Travel FAQs
What do we need to pack?
Check out our Trip Planning page for more details on what to bring. Clothing and gear can vary by the trip type and the season. Please do not hesitate to contact us with any questions you may have.
Where do we fly into?
The San Juan River is located in Navajo Dam, NM. The two closest air ports are Durango (DRO) 50 minutes and Albuquerque (ABQ) 3.5 Hours. Albuquerque is the closest large airport to the San Juan and the drive is almost all highway. Flying into Durango is a great option but be warned that during the Winter and Spring months weather delays can impede your travel.
Where do we stay?
We have partnered with local New Mexico fishing lodges to provide all-inclusive stays and fishing packages. There are also several other local accommodations we recommend on our lodging page.
